Legal & Compliance

Privacy
Policy

Effective Date: February 1, 2026

Jurisdiction: Ontario, Canada

Entity: Hoop Toronto Inc.

Our Commitment to Your Privacy

Hoop Toronto Inc. ("Hoop Toronto", "we", "us", or "our") is committed to protecting the personal information of our customers, event partners, and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information in connection with our mobile arcade basketball rental services and website at hoop-toronto.com.

By using our website, submitting a booking inquiry, signing a waiver, or entering a giveaway, you agree to the practices described in this policy. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy laws.

Section 01

Information We Collect

We collect personal information only when it is necessary to provide our services or communicate with you. The types of information we may collect include:

  • Full name and contact details (email address, phone number)

  • Event details including date, location, and type of event

  • Billing and payment information (processed securely through third-party payment providers)

  • Waiver and consent information, including signatures and participant names

  • Giveaway and contest entry information

  • Photos or videos taken at events where you have provided consent

  • Communications you send us via email, phone, or our website contact form

  • Website usage data such as IP address, browser type, and pages visited (collected automatically)

We do not collect sensitive personal information such as government identification numbers, financial account details, or health information unless directly required and consented to for a specific purpose.

Section 02

How We Use Your Information

We use the personal information we collect for the following purposes:

  • Processing and confirming event bookings and rental agreements

  • Communicating with you about your booking, event details, or inquiries

  • Sending service-related updates, confirmations, and reminders

  • Administering contests, giveaways, and promotional campaigns

  • Following up with leads and prospective customers

  • Using event photos and videos for marketing and social media purposes (with your consent)

  • Improving our website, services, and customer experience

  • Complying with legal obligations

We will never sell, rent, or trade your personal information to third parties for their own marketing purposes. Your information is used solely to operate and improve our services.

Section 03

Sharing Your Information

We may share your personal information with trusted third parties only where necessary to deliver our services. These include:

  • Payment processors to handle booking transactions securely

  • CRM and marketing platforms used to manage customer relationships and communications

  • Email and scheduling software used to confirm bookings and send reminders

  • Website hosting and analytics providers

All third-party service providers are required to handle your information securely and only use it for the specific purpose for which it was shared. We do not authorize them to use your information for their own independent purposes.

We may also disclose your information if required by law, court order, or regulatory authority, or to protect the rights, property, or safety of Hoop Toronto, our clients, or the public.

Section 04

Photos & Video Consent

Hoop Toronto may take photographs and video recordings at events for use in our marketing materials, social media channels, and promotional content. By participating in a Hoop Toronto event, you acknowledge that photos or videos may be taken.

If you do not wish to be photographed or filmed, you may opt out by initialing the appropriate section on your waiver form or by notifying us in writing prior to your event. We will make reasonable efforts to accommodate your request.

Photos and videos of minors will only be used with explicit written consent from a parent or legal guardian.

Section 05

Data Retention

We retain your personal information only for as long as it is needed to fulfill the purposes outlined in this policy, or as required by law. Specifically:

  • Booking and customer records are retained for a minimum of seven years for accounting and legal purposes

  • Waiver and consent forms are retained for a minimum of three years following the event date

  • Marketing and giveaway contact lists are retained until you unsubscribe or request removal

  • Website analytics data is retained in accordance with our analytics provider's data retention policies

When your information is no longer required, we will securely delete or anonymize it.

Section 06

Your Rights

You have the right to access, correct, or request the deletion of your personal information at any time. Specifically, you may:

  • Request a copy of the personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Withdraw your consent for marketing communications at any time

  • Request that we delete your personal information, subject to legal retention requirements

  • File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise any of these rights, please contact us using the information provided at the bottom of this policy. We will respond to all requests within 30 days.

Section 07

Cookies & Website Analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience and understand how visitors use our site. Cookies are small text files stored on your device that help us recognize returning visitors and analyze website traffic.

You can disable cookies through your browser settings at any time. Note that disabling cookies may affect the functionality of certain features on our website.

We may use third-party analytics tools such as Google Analytics. These tools collect anonymized data about site usage and are governed by their own privacy policies.

Section 08

Security

We take reasonable and appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure data storage, limited access controls, and use of reputable third-party platforms with their own security certifications.

While we take every precaution, no method of transmission over the internet or electronic storage is 100% secure. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the appropriate authorities as required by law.

Section 09

Children's Privacy

Our services are designed for events that may include participants of all ages, including minors. We do not knowingly collect personal information directly from children under the age of 13 without verifiable parental consent. Information related to minor participants is collected through their parent or legal guardian as part of our waiver process.

If you believe we have inadvertently collected information from a minor without proper consent, please contact us immediately and we will take steps to delete it.

Section 10

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify you directly.

We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our services following any changes constitutes your acceptance of the updated policy.

Contact Us

Questions or Concerns?

If you have any questions about this Privacy Policy or how we handle your personal information, please reach out to us directly. We are happy to help.

Privacy Contact

Hoop Toronto Inc.

Email: info@hoop-toronto.com

Phone: 416.220.5618

Website: hoop-toronto.com